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There could be a few reasons:
1. We will not pick up your garbage if you have placed recyclables in the container.
2. If your garbage or recycling polycarts are placed too close to other objects, we may not pick them up. They must be placed a minimum of 4 feet away from each and any other object.
3. Garbage and recyling must be placed curbside by 6 a.m. on your day of pickup, or the night before.
4. Garbage and recycling must fit inside of their polycarts with the lid closed.
5. Polycarts must not be placed where vehicles may park and block access to it. If polycarts cannot be reached, they will not be picked up.
Please check the Garbage and Recycling Calendar for the dates in April and December that the Village picks up extra bags of garbage that don’t fit inside of your polycart. If residents recycle properly, they should have no problem fitting all of their garbage inside of the polycart. Residents may request another garbage container; however, they will then be billed for two containers on their monthly Kaukauna Utility bill (Sanitation/Recycling fee). Otherwise, residents have the option of taking their garbage to the Outagamie County Landfill.
Large metal items are picked up every three months (in January, April, July and October) on your last garbage pickup day of that month. Check the Garbage and Recycling Calendar for those dates. The purchase of a non-refundable $20.00 sticker is required for any appliance that normally contains freon such as a dehumidifier, refrigerator, freezer, air conditioner, etc. These stickers may be purchased at the Finance Dept. in the Village Hall (108 W. Main Street).
Large non-metal items will be picked up on the last regular garbage pickup day of each month. Check the Garbage and Recycling Calendar for those dates.
Effective September 2010, the following electronics (E-Waste) must be recycled through an E-Waste Program and will not be picked up by the village refuse crew. Everyone must recycle televisions and other video display devices, computers and monitors, fax machines, dvd or vcr players, printers, and cell phones. These items contain harmful materials including lead, mercury, cadmium, chromium, other heavy metals, and chemcial flame retardants which can leach into the environment if they are illegally dumped or thrown into the landfill. You can dispose of the above electronics through the Outagamie County Department of Solid Waste E-Waste Program. There is a fee for each television, computer monitor, computer tower, printer, and fax machine. There is FREE disposal of cell phones, dvd players, vcr players, computer keyboards & mice, hard drives, speakers, flashdrives, and modems. E-Waste Recycling questions can be answered by calling the Outagamie County Landfill at (920) 832-5277.
The Landfill is open Monday through Friday from 7:00 am to 3:30 pm. Extended hours are each Saturday of the month from 7:00 a.m. to 11:00 a.m. For holiday weekends, please call (920) 832-5277 to verify hours.
The Village picks up four residential tires per household free of charge two times per year. One week in April and one week in September. For updated dates call (920) 423-3865. Residents may also bring tires to the Outagamie County Landfill during these times and year round, Monday through Saturday during their business hours. There is a fee involved if the tires are brought to the landfill. For more information on the Outagamine County Landfill's program call (920) 832-5277.
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